Returns & Exchanges

Saint Valentines Liquorice Company. Website Returns and Exchanges Policy

Welcome to our Returns and Exchanges page! We understand that sometimes things go differently than planned, and you may need to return a product. While our items are mainly perishable, we do accept returns for faulty goods, and under exceptional circumstances, we might consider other returns. On this page, you’ll find all the information about our refund policy and how to return an item. Remember, we’re here to help ensure your shopping experience with us is always pleasant. Let’s make things right together!

Your Satisfaction Matters to Us

At Saint Valentines Liquorice Company, we care deeply about both our liquorice and our customers. We want you to be delighted with every order, but if something isn’t quite right, we’ll do our best to put it right.

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Our Returns Policy

Most of our products are perishable, which means we generally cannot accept returns unless:

• The goods are faulty, damaged, or
• You have received the wrong items.

In these cases, please contact us as soon as possible so we can resolve the issue quickly.

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Exceptional Returns

In exceptional circumstances, we may accept returns even if the goods are not faulty. These are handled on a case-by-case basis. Please email us to discuss your situation before sending anything back.

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How to Request a Return or Exchange

If you need to return or exchange something:

1. Contact us via our [Contact Page] or reply directly to your order confirmation email.
2. Include your order number and a brief description of the issue.
3. For faulty or damaged goods, please include a photo if possible.
4. We will guide you through the next steps.

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Refunds

Once we receive and inspect your returned goods (when applicable), we’ll process your refund promptly. Refunds will be made via your original payment method.

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Wrong Address or Changed Your Mind?

If you spot an error in your shipping address or need to cancel an order, please contact us immediately.
If your order hasn’t yet shipped, we’ll do our best to correct it.

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Questions?

We are always here to help.
Contact us at any time via our [Contact Page].

If you need further assistance, contact us at 01983 727017.