We use Royal Mail Tracked 24 (1-2 working days) and Royal Mail Tracked 48 (2-3 working days). Delivery times may vary slightly during peak seasons.

While liquorice is considered perishable, we do accept returns for faulty goods. In exceptional cases, we may also accept returns under other circumstances. Please contact us if you have any concerns about your order.

If you would like to use a different shipping address during checkout, you can do so. If you need to update your shipping address after placing your order but before it has been dispatched, please contact us as soon as possible. You can reach us through our [Contact Page] or by replying to your order confirmation email. We’ll do our best to make the change before your order ships.

We aim to process all orders within 24 hours (except during exceptionally busy periods).
Once shipped, you will receive:

1. A confirmation email titled:
   Your Order #{order_number} is On Its Way! 🎉

2. Two emails from Royal Mail:

   • “Note added to your Saint Valentines Liquorice Company order” (includes your tracking number)

   • “Parcel delivery today” (on the day of delivery)

Your liquorice will be sent via Royal Mail Tracked 24® or Tracked 48® depending on your selection at checkout.

Yes! We offer liquorice suitable for various dietary needs, including vegan, vegetarian, halal, and gluten-free options. Each product is clearly labelled to help you choose with confidence.

We were the first to introduce many novel liquorice products to the UK — from premium Italian liquorice to festival stalls at Glastonbury and Womad. For over 30 years, we’ve remained independent and family-run, supplying enthusiasts, traders, and sweet shops. We may have been copied, but we’ve never been surpassed.

We only ship in the UK at the moment. 

Yes! Registered customers earn points every time they shop, review products, or register for an account. Points can be redeemed for discounts on future orders. You can learn more on our [Loyalty Program] page.