Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We aim to dispatch all orders within 24 hours (Monday to Friday). We use Royal Mail Tracked 24® or Tracked 48® depending on your choice at checkout. Orders typically arrive within 1-3 working days after dispatch.
You can create an account during checkout or anytime via the “My Account” link. Registered customers also earn Loyalty Points with every order.
If your order hasn’t yet shipped, please contact us immediately and we’ll update it. If it has already left us, we will help where we can, but we may be limited by Royal Mail’s policies.
You’ll receive:
A dispatch confirmation from us.
Two updates from Royal Mail: one with your tracking number and another on the day of delivery.
No, we never store your card details. All payments are securely processed by PayPal, Mastercard, Visa, or Apple Pay via PCI-compliant platforms.
All applicable taxes are included in the product price you see.
Currently, we only ship within the UK.
Yes, unless you’ve placed multiple orders that ship separately, everything will arrive in one parcel.
Information for when things don't go quite as planned.
Returns and Exchanges
While liquorice is perishable, we accept returns for faulty goods or incorrect items. In rare cases, we may consider other returns. Please contact us for assistance.
We’re sorry! Please contact us and we’ll put it right straight away.
Please take a photo of the package and its contents and email us. We will resolve it promptly.
If we’ve agreed to a return, we’ll provide the return address by email. Please don’t send anything back without contacting us first.
Email us, use our contact us page, or reply to any order email. We’re a small team, and you’ll always get a human response.cintact us
Contact us as quickly as possible. If the order hasn’t shipped, we’ll correct it. If it has, we’ll try to help recover it with Royal Mail.
Yes, as long as we haven’t shipped it yet. Contact us immediately and we’ll try to help.
Currently, we don’t offer pre-orders. However, you can sign up for stock alerts on the product page.
